1.Introduction

Propago Pty Ltd, a professional and management consulting firm, values the privacy of its users and respects their right to keep their Personal Information private. We recognise that users want to understand how their Personal Information is used and wish to have the ability to make informed choices about its usage. This Privacy Policy outlines how we collect, use, and protect your Personal Information.

By using our services, including purchasing services from Propago Pty Ltd, or registering your details for professional development, job vacancies, newsletters, and events, you agree to accept the terms of this Privacy Policy.

2.Definitions

In this privacy policy:

• "Propago Pty Ltd", "we", "us", and "our" refer to Propago Pty Ltd, including any of our associates
• "Users" refer to visitors to our website, while "Registered Users" include those applying for positions, registering for newsletters, events, or purchasing services from Propago Pty Ltd
• "The Site" and "Website" refer to our website and any associated subdomains
• "Privacy Policy" refers to this privacy policy document
• "Services" are as defined in our Terms and Conditions, accessible here
• "GDPR" means the General Data Protection Regulation, Regulation 2016/679 of the European Parliament and of the Council
• "Personal Data" has the meaning attributed to it in the GDPR

3.Scope and Nature of Policy

This Privacy Policy covers Personal Information collected from and about individuals who are customers and prospective customers of our consulting services. It includes examples of the types of information we may collect and the types of entities with which we may share information. These examples are illustrative and should not be considered an exhaustive inventory of our information collection or sharing practices.

4.Collection of Data

In the course of our business operations, we collect various forms of Personal Information, including but not limited to:

• Information you provide, such as your name, addresses, employer information, contact details, and credit card information
• Information about your transactions with us, our affiliates, or other relevant parties, including details of the training you have undertaken, your training results and records, training plans, personnel records, and certificates or statements of attainment
• Information we receive from consumer reporting agencies, such as your credit history

We collect Personal Information from multiple sources, including our websites, telephone calls, and agreements with us. We may also collect Sensitive Information from you in accordance with the Privacy Act 1988 (Cth) and the National Privacy Principles.

We collect non-Personal Information on site visits, such as which sections of the Site are visited most frequently, the duration of visits, and the frequency of visits. This data is used in an aggregated, non-Personal Information format and may be shared with our partners to improve our services.

We also gather IP addresses for diagnostic purposes and to monitor website usage. Use of "Cookies" and Other Tracking Technologies.

We use cookies and other tracking technologies to enhance your browsing experience and personalise advertisements. These technologies collect non-Personal Information, such as click activity and preferences. We use cookies and scripts to improve website performance, support decision-making, facilitate online payments, and test new functionality.

5.Storage and Security of Personal Information

Propago Pty Ltd takes reasonable measures to secure our systems and protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our employees and contractors are bound by confidentiality and privacy obligations regarding Personal Information.

In case of data breaches, we are committed to complying with all Australian Privacy Laws and GDPR provisions, as required.

6.Data Retention

We retain Personal Information and Personal Data for as long as we continue to provide services to you and until you request the deletion of your information when it is no longer needed for its original purposes. We do not control how long third parties retain information obtained from you or us, but we require them to comply with our Privacy Policy.

7.Data Transfers

We may transfer or disclose information to third parties, including entities outside of Australia, to assist us in providing products and services, or to enhance our offerings. We take reasonable steps to ensure third parties comply with applicable privacy laws.

8.Data Security

We maintain physical, electronic, and procedural safeguards to protect Personal Information from loss, misuse, unauthorised access, disclosure, alteration, and destruction. Although no data transmission or storage method is entirely secure, we take precautions to safeguard data during transmission.

9.Parties to Which We Disclose Data

We may disclose Personal Information to third parties, including affiliates and non-affiliated entities, for various purposes. When we disclose Personal Information, the third party's privacy policy applies to their subsequent handling of the data.

We may share Personal Information with companies involved in transactions such as acquisitions, sales, mergers, or asset transfers, but we require them to observe our Privacy Policy with respect to the data.

10.Purpose for which Information is collected and used

We collect Personal Information for various purposes, including providing training and services, storing records, facilitating personal development, and training, and offering information about our services.

11.Information Regarding Former Customers

We disclose Personal Information about former customers or customers with inactive accounts only in accordance with our Privacy Policy.

12.How to Access or Correct Data

We make reasonable efforts to ensure that the Personal Information we have about you is accurate and complete. You have the right to access and review your Personal Information and correct factual errors. Contact our main office for information on how to exercise these rights.

13.Future Changes in Policy

We reserve the right to change this Privacy Policy. Any changes will be effective upon posting the revised Privacy Policy on our website. We will not apply changes to your previously collected Personal Information unless you agree to them.

14.National Privacy Policy

While we are not bound by the National Privacy Policy, we strive to conduct our business in compliance with it.

15.Consequences of not providing Information

Not providing Personal Information may limit your access to our services, including training and information on the Website.

16.European Union

If you are a resident of the European Union, the GDPR applies to you. By consenting to this Privacy Policy, you authorise Propago Pty Ltd to process your Personal Data in accordance with it.

17.Feedback and Complaints About Our Privacy Policy

We welcome feedback and complaints about our Privacy Policy. Contact us at info@propago.com.au. Complaints will be promptly investigated, and a written response provided. If you are not satisfied with the resolution, you may seek further redress through the Office of the Australian Information Commissioner.

18.Contact Us

For concerns regarding the collection and processing of your Personal Data, email us at info@propago.com.au.